Returns Policy
PERSONALISED ITEMS CANNOT BE RETURNED, It goes without saying that if items are faulty* or damaged* we can assist in arranging a replacement.
Simply Personalised wants you to be happy with your purchase. If you are not satisfied with your item (provided it is NOT personalised), you may send it back to us within 7 days of receipt for a refund or exchange. No returns or exchanges will be accepted after the 7-day period.
To receive a refund, your item must still be in its factory-sealed packaging, unopened or tampered with. Out-of-box or repackaged items may be returned at managements discretion but are subject to a 50% restocking fee.
All shipping charges including the original delivery cost will be the customer’s responsibility should you decide to return or exchange an item.
If you have any questions regarding our returns policy or a purchase please contact us directly quoting your order number as a reference.
* refers to a garment or product that is damaged beyond repair or is unusable.
Artwork & Orders
Please note the quality of prints provided using customer files is the customers sole responsibility. Simply Personalised can only produce quality prints if a high resolution file is provided. Simply Personalised is NOT responsible for producing low quality prints from a low resolution file.
Colour variations between batches of prints may vary slightly however we do our best to always maintain our machines to provide the best quality possible.
The customer agrees the design approval is solely their responsibility, they are responsible for ensuring all aspects of the design including spelling are correct. If a proof containing errors is approved by the customer, the customer is responsible for the cost of the item. Any modification requests after the design has been approved may result in production delays and or reprinting costs. The customer is 100% responsible for approvals of copyright, trademark and licensing agreements of artwork.
If we reject your Order you will receive a refund of any money paid. We reserve the right to accept or reject your order for any reason at any time.
We may withdraw or suspend from sale any item displayed on the website, either temporarily or permanently, at any time and without notice. Simply Personalised will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of sale of a particular item.
Product & Colour Disclaimer
Simply Personalised products are handmade & designed in Melbourne, VIC, Australia, with the exception of tried and tested wholesale items.
Please be aware that products may vary slightly in shape and size as each item is individually made by hand.
Colours may vary, it is important to note that colours may appear different on screen due to computer monitor variances.
Wooden items: Please note that wood is a natural material, and no two pieces are exactly the same. Variations in grain, colour, and occasional knots are to be expected and are part of what makes each item unique. These natural features do not affect the function of the product and are not considered faults.
We try our best to edit our photos to show the products as life-like as possible, however, please understand the actual colour may vary slightly from your monitor.
When printing on garments, it’s important to consider fabric material and garment colour and the actual colours may vary from monitor to monitor. Colour variations between batches of prints may vary slightly however we do our best to always maintain our machines to provide the best quality possible.
